Posted in Valuable Input

10 Great Questions to ask Customers

Article of mindtheproduct about 10 questions product manager should ask customers to understand them and their needs better. Useful for all people involved with customers and design.

The Questions

  • Why?
  • How do you do that today?
  • How do you know you’ve had a successful (year, month, day)?
  • How do you feel about (the current solution)?
  • What is the most frustrating thing about (the current solution, feature, your day…)?
  • What do you wish you could do with (a product, a task) that you can’t do today?
  • How would your (day, job, task) be different if you had this?
  • Can you give me an example?
  • If this were available today, would you buy/use it?
  • Why would you recommend our solution to others?

Article includes explanations for each question.

Lessons Learned

  • Never think you know what/why someone thinks/feels without asking.
  • The person who asks questions leads the conversation.

Questions

  • What’s your favorite question to understand people better?

PS: I am back from honeymoon

Author:

Dedicated to realize visions and to develop my surroundings and myself. Co-founder of www.Plantsetter.com and founder of www.InputSharing.com. Background in Management and Mechanical Engineering.

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